{"id":211,"date":"2026-09-05T04:25:31","date_gmt":"2026-09-05T09:25:31","guid":{"rendered":"https:\/\/routesperu.com\/?page_id=211"},"modified":"2026-09-05T04:27:25","modified_gmt":"2026-09-05T09:27:25","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/routesperu.com\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"211\" class=\"elementor elementor-211\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36b4da0a e-flex e-con-boxed e-con e-parent\" data-id=\"36b4da0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3da401b3 elementor-widget elementor-widget-text-editor\" data-id=\"3da401b3\" data-element_type=\"widget\" data-e-type=\"widget\" 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.irt-rec__wsp{display:inline-flex;gap:8px;align-items:center;margin-top:14px;padding:12px 20px;border-radius:10px;background:#25d366;color:#fff;font-weight:700;text-decoration:none}\n.irt-rec__err{background:#fdf0ef;border-left:4px solid #e05a4f;border-radius:10px;padding:14px 18px;color:#9b2c2c;font-size:14px;font-weight:600;margin-bottom:18px}\n.irt-rec__hp{position:absolute;left:-9999px;opacity:0;height:0;width:0}\n@media (max-width:640px){.irt-rec{padding:40px 16px 60px}.irt-rec__form{padding:22px 18px}.irt-rec__grid,.irt-rec__aviso{grid-template-columns:1fr}.irt-rec__tipo{flex-direction:column}}\n<\/style>\n<div class=\"irt-rec\">\n<div class=\"irt-rec__in\">\n<div class=\"irt-rec__head\">\n<h1 class=\"irt-rec__title\">Libro de Reclamaciones<\/h1>\n<p class=\"irt-rec__sub\">Hoja de reclamaci\u00f3n virtual \u00b7 Ley N.\u00b0 29571 y D.S. N.\u00b0 011-2011-PCM<\/p>\n<\/p><\/div>\n<div class=\"irt-rec__emp\">\n      <strong>Infinity Routes Travel Per\u00fa<\/strong><br \/>\n      RUC 20614311712 &nbsp;\u00b7&nbsp; A.H. Alberto Tataje Mu\u00f1oz Mz B Lt 05z, Paracas 11601, Ica \u2013 Per\u00fa    <\/div>\n<div class=\"irt-rec__aviso\">\n<div><b>Reclamo<\/b>Disconformidad con el tour o servicio contratado: no se prest\u00f3, se prest\u00f3 distinto a lo ofrecido, cobros indebidos, etc.<\/div>\n<div><b>Queja<\/b>Malestar por la atenci\u00f3n recibida o por algo ajeno al servicio en s\u00ed (trato, demoras en responder, informaci\u00f3n).<\/div>\n<\/p><\/div>\n<div id=\"irt-reclamo-form\">\n<form class=\"irt-rec__form\" method=\"post\" action=\"\" novalidate>\n        <input type=\"hidden\" id=\"irt_reclamo_nonce\" name=\"irt_reclamo_nonce\" value=\"a6e01aa9f5\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/211\" \/>        <input type=\"hidden\" name=\"irt_t\" value=\"1789148030\"><\/p>\n<div class=\"irt-rec__hp\" aria-hidden=\"true\"><label>Sitio web <input type=\"text\" name=\"irt_web\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/div>\n<div class=\"irt-rec__sec\">\n<h2 class=\"irt-rec__sec-t\"><i>1<\/i> Tipo de solicitud<\/h2>\n<div class=\"irt-rec__tipo\">\n            <label><input type=\"radio\" name=\"irt_tipo\" value=\"reclamo\"  checked='checked'><b>Reclamo<\/b><small>Sobre el tour o servicio<\/small><\/label><br \/>\n            <label><input type=\"radio\" name=\"irt_tipo\" value=\"queja\" ><b>Queja<\/b><small>Sobre la atenci\u00f3n<\/small><\/label>\n          <\/div>\n<\/p><\/div>\n<div class=\"irt-rec__sec\">\n<h2 class=\"irt-rec__sec-t\"><i>2<\/i> Datos del pasajero<\/h2>\n<div class=\"irt-rec__grid\">\n<div class=\"irt-rec__f\"><label>Nombre completo <span class=\"req\">*<\/span><\/label><input type=\"text\" name=\"irt_nombre\" required value=\"\" placeholder=\"Nombres y apellidos\"><\/div>\n<div class=\"irt-rec__f\"><label>DNI \/ Pasaporte \/ CE <span class=\"req\">*<\/span><\/label><input type=\"text\" name=\"irt_dni\" required value=\"\" placeholder=\"Documento de identidad\"><\/div>\n<div class=\"irt-rec__f\"><label>Correo electr\u00f3nico <span class=\"req\">*<\/span><\/label><input type=\"email\" name=\"irt_email\" required value=\"\" placeholder=\"tu@correo.com\"><small>Aqu\u00ed te enviaremos la copia y la respuesta.<\/small><\/div>\n<div class=\"irt-rec__f\"><label>Tel\u00e9fono \/ WhatsApp<\/label><input type=\"tel\" name=\"irt_telefono\" value=\"\" placeholder=\"+51 999 888 777\"><\/div>\n<div class=\"irt-rec__f full\"><label>Domicilio<\/label><input type=\"text\" name=\"irt_direccion\" value=\"\" placeholder=\"Direcci\u00f3n, ciudad, pa\u00eds\"><\/div>\n<div class=\"irt-rec__f full\">\n              <label class=\"irt-rec__chk\"><input type=\"checkbox\" name=\"irt_menor\" value=\"1\" data-irt-menor><span class=\"box\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 13l4 4L19 7\"\/><\/svg><\/span><span>El consumidor es menor de edad (lo presenta su padre, madre o apoderado)<\/span><\/label><\/p>\n<div class=\"irt-rec__menor irt-rec__f\"><label>Nombre y DNI del padre, madre o apoderado<\/label><input type=\"text\" name=\"irt_apoderado\" value=\"\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"irt-rec__sec\">\n<h2 class=\"irt-rec__sec-t\"><i>3<\/i> Servicio contratado<\/h2>\n<div class=\"irt-rec__grid\">\n<div class=\"irt-rec__f full\">\n              <label>Tour o servicio <span class=\"req\">*<\/span><\/label><br \/>\n                              <select name=\"irt_bien\" required><option value=\"\">Selecciona el tour\u2026<\/option><option value=\"Tour Ica | UTV en Huacachina \u2013 1 Hora\" >Tour Ica | UTV en Huacachina \u2013 1 Hora<\/option><option value=\"Tour Nazca | L\u00edneas de Nasca y Palpa Terrestre desde Paracas\" >Tour Nazca | L\u00edneas de Nasca y Palpa Terrestre desde Paracas<\/option><option value=\"Tour Nazca | Sobrevuelo L\u00edneas de Nasca desde Nasca\" >Tour Nazca | Sobrevuelo L\u00edneas de Nasca desde Nasca<\/option><option value=\"Tour Nazca | Sobrevuelo L\u00edneas de Nasca desde Pisco \/ Paracas\" >Tour Nazca | Sobrevuelo L\u00edneas de Nasca desde Pisco \/ Paracas<\/option><option value=\"Tour Paracas | Full Day Islas Ballestas + Reserva Nacional (Grupal)\" >Tour Paracas | Full Day Islas Ballestas + Reserva Nacional (Grupal)<\/option><option value=\"Tour Paracas | Full Day Islas Ballestas en Yate Privado + Reserva Nacional (hasta 6 pasajeros, Ingl\u00e9s)\" >Tour Paracas | Full Day Islas Ballestas en Yate Privado + Reserva Nacional (hasta 6 pasajeros, Ingl\u00e9s)<\/option><option value=\"Tour Paracas | Islas Ballestas \u2013 Vida Marina\" >Tour Paracas | Islas Ballestas \u2013 Vida Marina<\/option><option value=\"Tour Paracas | Mini Buggy 2 horas\" >Tour Paracas | Mini Buggy 2 horas<\/option><option value=\"Tour Paracas | Mini Buggy 3 horas\" >Tour Paracas | Mini Buggy 3 horas<\/option><option value=\"Tour Paracas | Parapente\" >Tour Paracas | Parapente<\/option><option value=\"Tour Paracas | Reserva Nacional (Grupal)\" >Tour Paracas | Reserva Nacional (Grupal)<\/option><option value=\"Tour Paracas | Reserva Nacional (Privado \u2013 4 Personas)\" >Tour Paracas | Reserva Nacional (Privado \u2013 4 Personas)<\/option><option value=\"Tour Paracas | Reserva Nacional en Moto Scooter\" >Tour Paracas | Reserva Nacional en Moto Scooter<\/option><option value=\"Tour Paracas | Yaku Park\" >Tour Paracas | Yaku Park<\/option><option value=\"Tour Pisco | Laguna Moron desde Paracas\" >Tour Pisco | Laguna Moron desde Paracas<\/option><option value=\"Tour Pisco | Tambo Colorado + Laguna Moron + Malec\u00f3n Pisco\" >Tour Pisco | Tambo Colorado + Laguna Moron + Malec\u00f3n Pisco<\/option><option value=\"Tour Pisco | Tambo Colorado desde Paracas\" >Tour Pisco | Tambo Colorado desde Paracas<\/option><option value=\"Otro \/ no aparece en la lista\" >Otro \/ no aparece en la lista<\/option><\/select>\n                          <\/div>\n<div class=\"irt-rec__f\"><label>Fecha del tour<\/label><input type=\"date\" name=\"irt_fecha_tour\" value=\"\"><\/div>\n<div class=\"irt-rec__f\"><label>C\u00f3digo de reserva \/ N.\u00b0 de pedido<\/label><input type=\"text\" name=\"irt_reserva\" value=\"\" placeholder=\"Lo encuentras en tu correo de confirmaci\u00f3n\"><\/div>\n<div class=\"irt-rec__f\"><label>Monto reclamado<\/label><input type=\"text\" name=\"irt_monto\" value=\"\" placeholder=\"Ej: USD 80.00 o S\/ 300.00\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"irt-rec__sec\">\n<h2 class=\"irt-rec__sec-t\"><i>4<\/i> Detalle<\/h2>\n<div class=\"irt-rec__grid\" style=\"grid-template-columns:1fr\">\n<div class=\"irt-rec__f\"><label>\u00bfQu\u00e9 ocurri\u00f3? <span class=\"req\">*<\/span><\/label><textarea name=\"irt_detalle\" required placeholder=\"Cu\u00e9ntanos con detalle: fecha, lugar, con qui\u00e9n hablaste, qu\u00e9 pas\u00f3\u2026\"><\/textarea><\/div>\n<div class=\"irt-rec__f\"><label>\u00bfQu\u00e9 soluci\u00f3n solicitas? <span class=\"req\">*<\/span><\/label><textarea name=\"irt_pedido_accion\" required style=\"min-height:90px\" placeholder=\"Ej: reembolso, reprogramaci\u00f3n del tour, disculpa formal\u2026\"><\/textarea><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"irt-rec__sec\">\n          <label class=\"irt-rec__chk\"><br \/>\n            <input type=\"checkbox\" name=\"irt_autoriza\" value=\"1\" required><br \/>\n            <span class=\"box\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 13l4 4L19 7\"\/><\/svg><\/span><br \/>\n            <span>Declaro que la informaci\u00f3n es veraz y autorizo el tratamiento de mis datos personales para atender esta solicitud, conforme a la Ley N.\u00b0 29733, la <a href=\"#\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica de privacidad<\/a> y los <a href=\"#\" target=\"_blank\" rel=\"noopener\">T\u00e9rminos y condiciones<\/a>. <span class=\"req\">*<\/span><\/span><br \/>\n          <\/label>\n        <\/div>\n<p>        <button type=\"submit\" class=\"irt-rec__btn\">Registrar hoja de reclamaci\u00f3n<\/button><\/p>\n<p class=\"irt-rec__legal\">La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para presentar una denuncia ante INDECOPI. El proveedor debe responder en un plazo no mayor a 15 d\u00edas h\u00e1biles.<\/p>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<p><script>\n(function(){\n  var m=document.querySelector('.irt-rec [data-irt-menor]'),box=document.querySelector('.irt-rec .irt-rec__menor');\n  if(m&&box){var t=function(){box.classList.toggle('is-on',m.checked)};m.addEventListener('change',t);t();}\n  var f=document.querySelector('.irt-rec__form');if(!f)return;\n  f.addEventListener('submit',function(e){\n    var inv=f.querySelectorAll(':invalid');\n    f.querySelectorAll('.is-err').forEach(function(x){x.classList.remove('is-err');x.style.borderColor='';});\n    if(!inv.length)return;\n    e.preventDefault();\n    inv.forEach(function(el){var tgt=el.type==='checkbox'?el.parentElement.querySelector('.box'):el;if(tgt){tgt.style.borderColor='#d93025';tgt.classList.add('is-err');}});\n    inv[0].scrollIntoView({behavior:'smooth',block:'center'});inv[0].focus({preventScroll:true});\n  });\n  f.querySelectorAll('input,select,textarea').forEach(function(el){el.addEventListener('input',function(){if(this.validity.valid){var tgt=this.type==='checkbox'?this.parentElement.querySelector('.box'):this;if(tgt){tgt.style.borderColor='';tgt.classList.remove('is-err');}}});});\n})();\n<\/script><\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a0<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-211","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/routesperu.com\/en\/wp-json\/wp\/v2\/pages\/211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/routesperu.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/routesperu.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/routesperu.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/routesperu.com\/en\/wp-json\/wp\/v2\/comments?post=211"}],"version-history":[{"count":5,"href":"https:\/\/routesperu.com\/en\/wp-json\/wp\/v2\/pages\/211\/revisions"}],"predecessor-version":[{"id":216,"href":"https:\/\/routesperu.com\/en\/wp-json\/wp\/v2\/pages\/211\/revisions\/216"}],"wp:attachment":[{"href":"https:\/\/routesperu.com\/en\/wp-json\/wp\/v2\/media?parent=211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}